{"id":19,"date":"2026-10-01T02:36:45","date_gmt":"2026-10-01T02:36:45","guid":{"rendered":"https:\/\/tombowchile.cl\/proyecto\/?page_id=19"},"modified":"2026-10-07T03:22:21","modified_gmt":"2026-10-07T03:22:21","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/tombowchile.cl\/proyecto\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<main id='oxy-main'><main class=\"oxy-container-19-149 oxy-container\"><section class=\"oxy-container-19-103 oxy-container blog-page-intro\" aria-labelledby=\"faq-titulo\"><div class=\"oxy-container-19-102 oxy-container blog-shell\"><p class=\"oxy-text-19-100 oxy-text blog-eyebrow\">\nTombow Chile\n<\/p><h1 class=\"oxy-text-19-101 oxy-text blog-page-intro__title\" id=\"faq-titulo\">\nPreguntas frecuentes\n<\/h1><\/div><\/section><section class=\"oxy-container-19-148 oxy-container blog-section\"><div class=\"oxy-container-19-147 oxy-container blog-shell blog-faq-layout\"><section class=\"oxy-container-19-118 oxy-container blog-faq-group\" aria-labelledby=\"compras-titulo\"><h2 class=\"oxy-text-19-104 oxy-text blog-faq-group__title\" id=\"compras-titulo\">\nSobre compras\n<\/h2><details class=\"oxy-container-19-108 oxy-container blog-faq-item\"><summary class=\"oxy-text-19-105 oxy-text blog-faq-item__summary\">\n\u00bfC\u00f3mo comprar?<span class=\"blog-faq-item__icon\" aria-hidden=\"true\">\uff0b<\/span>\n<\/summary><div class=\"oxy-container-19-107 oxy-container blog-faq-item__answer\"><p class=\"oxy-text-19-106 oxy-text\">\nVisita nuestro cat\u00e1logo en l\u00ednea en la categor\u00eda de tu inter\u00e9s, agrega productos al carrito y, al finalizar tu compra, completa tus datos para despacho o retiro en tienda seg\u00fan tu conveniencia.\n<\/p><\/div><\/details><details class=\"oxy-container-19-112 oxy-container blog-faq-item\"><summary class=\"oxy-text-19-109 oxy-text blog-faq-item__summary\">\n\u00bfC\u00f3mo puedo pagar?<span class=\"blog-faq-item__icon\" aria-hidden=\"true\">\uff0b<\/span>\n<\/summary><div class=\"oxy-container-19-111 oxy-container blog-faq-item__answer\"><p class=\"oxy-text-19-110 oxy-text\">\nEn nuestro sitio web puedes pagar v\u00eda WebPay con tarjetas de cr\u00e9dito o d\u00e9bito.\n<\/p><\/div><\/details><details class=\"oxy-container-19-117 oxy-container blog-faq-item\"><summary class=\"oxy-text-19-113 oxy-text blog-faq-item__summary\">\nInformaci\u00f3n legal<span class=\"blog-faq-item__icon\" aria-hidden=\"true\">\uff0b<\/span>\n<\/summary><div class=\"oxy-container-19-116 oxy-container blog-faq-item__answer\"><p class=\"oxy-text-19-114 oxy-text\">\nOtro Enfoque Limitada<br>RUT: 76.691.423-3<br>Representante legal: Juan Manuel Mu\u00f1oz Campos.\n<\/p><p class=\"oxy-text-19-115 oxy-text\">\nTodo contacto oficial de Tombow Chile se realiza mediante <a href=\"mailto:hola@tombowchile.cl\">hola@tombowchile.cl<\/a> o la cuenta de Instagram @tombowchile.\n<\/p><\/div><\/details><\/section><section class=\"oxy-container-19-129 oxy-container blog-faq-group\" aria-labelledby=\"despachos-titulo\"><h2 class=\"oxy-text-19-119 oxy-text blog-faq-group__title\" id=\"despachos-titulo\">\nSobre despachos\n<\/h2><details class=\"oxy-container-19-123 oxy-container blog-faq-item\"><summary class=\"oxy-text-19-120 oxy-text blog-faq-item__summary\">\n\u00bfDespachan a todo Chile?<span class=\"blog-faq-item__icon\" aria-hidden=\"true\">\uff0b<\/span>\n<\/summary><div class=\"oxy-container-19-122 oxy-container blog-faq-item__answer\"><p class=\"oxy-text-19-121 oxy-text\">\nS\u00ed, enviamos a cualquier parte de Chile siempre que exista un servicio de courier disponible para la zona.\n<\/p><\/div><\/details><details class=\"oxy-container-19-128 oxy-container blog-faq-item\"><summary class=\"oxy-text-19-124 oxy-text blog-faq-item__summary\">\n\u00bfQu\u00e9 tipos de despachos utilizan?<span class=\"blog-faq-item__icon\" aria-hidden=\"true\">\uff0b<\/span>\n<\/summary><div class=\"oxy-container-19-127 oxy-container blog-faq-item__answer\"><p class=\"oxy-text-19-125 oxy-text\">\nLos pedidos se procesan autom\u00e1ticamente. Para la Regi\u00f3n Metropolitana contamos con servicio de entrega propio y, para el resto de las regiones, env\u00edo por Starken.\n<\/p><p class=\"oxy-text-19-126 oxy-text\">\nPor favor aseg\u00farate de que todos tus datos est\u00e9n escritos correctamente: la direcci\u00f3n de env\u00edo es de exclusiva responsabilidad del usuario.\n<\/p><\/div><\/details><\/section><section class=\"oxy-container-19-146 oxy-container blog-faq-group\" aria-labelledby=\"cambios-titulo\"><h2 class=\"oxy-text-19-130 oxy-text blog-faq-group__title\" id=\"cambios-titulo\">\nSobre cambios y devoluciones\n<\/h2><details class=\"oxy-container-19-141 oxy-container blog-faq-item\"><summary class=\"oxy-text-19-131 oxy-text blog-faq-item__summary\">\nCambios<span class=\"blog-faq-item__icon\" aria-hidden=\"true\">\uff0b<\/span>\n<\/summary><div class=\"oxy-container-19-140 oxy-container blog-faq-item__answer\"><p class=\"oxy-text-19-132 oxy-text\">\nLos productos tienen 3 meses de garant\u00eda por fallas de f\u00e1brica. Los cambios se realizan con boleta o factura, seg\u00fan corresponda.\n<\/p><ul class=\"oxy-container-19-139 oxy-container\"><li class=\"oxy-container-19-134 oxy-container\"><div class=\"oxy-text-19-133 oxy-text\">\nEl producto debe venir sin uso, sellado cuando corresponda, con etiquetas y envases originales en perfectas condiciones.\n<\/div><\/li><li class=\"oxy-container-19-136 oxy-container\"><div class=\"oxy-text-19-135 oxy-text\">\nNo se realizan devoluciones mientras el producto se encuentre en despacho al cliente.\n<\/div><\/li><li class=\"oxy-container-19-138 oxy-container\"><div class=\"oxy-text-19-137 oxy-text\">\nSi el cambio es por razones personales o cambio de opini\u00f3n, el cliente asume los gastos de env\u00edo del cambio y nuevo despacho.\n<\/div><\/li><\/ul><\/div><\/details><details class=\"oxy-container-19-145 oxy-container blog-faq-item\"><summary class=\"oxy-text-19-142 oxy-text blog-faq-item__summary\">\nDevoluciones o reembolsos<span class=\"blog-faq-item__icon\" aria-hidden=\"true\">\uff0b<\/span>\n<\/summary><div class=\"oxy-container-19-144 oxy-container blog-faq-item__answer\"><p class=\"oxy-text-19-143 oxy-text\">\nLas devoluciones se realizan por fallas de f\u00e1brica comprobadas del producto dentro de los 10 d\u00edas h\u00e1biles posteriores a la compra o recepci\u00f3n, con el producto sin uso, en buen estado y con etiquetas y empaques originales.\n<\/p><\/div><\/details><\/section><\/div><\/section><\/main><\/main>","protected":false},"excerpt":{"rendered":"<p>Tombow Chile Preguntas frecuentes Sobre compras \u00bfC\u00f3mo comprar?\uff0b Visita nuestro cat\u00e1logo en l\u00ednea en la categor\u00eda de tu inter\u00e9s, agrega productos al carrito y, al finalizar tu compra, completa tus datos para despacho o retiro en tienda seg\u00fan tu conveniencia. \u00bfC\u00f3mo puedo pagar?\uff0b En nuestro sitio web puedes pagar v\u00eda WebPay con tarjetas de cr\u00e9dito [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1729,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_oxygen_hide_in_design_set":false,"_oxygen_tags":"","_joinchat":[],"footnotes":""},"class_list":["post-19","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas frecuentes | Tombow Chile<\/title>\n<meta name=\"description\" content=\"Encuentra respuestas sobre compras, despacho, pagos y productos Tombow en Chile.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas frecuentes | Tombow Chile\" \/>\n<meta property=\"og:description\" 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